Policies

Returns and Refunds

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy for any reason, we offer an easy and straightforward return and refund process.

Returns
You may request a return within 7 days of receiving your item. To qualify:

  • The item must be in the same condition as received.

  • It must be unused, undamaged, and in its original packaging.

  • All accessories, manuals, and parts must be included.

  • For hygiene and safety reasons, products that come in direct contact with food (such as blenders) cannot be returned if they have been used.

Defective or Damaged Items
If your item arrives damaged, defective, or faulty, please contact us within 7 days of delivery. We will require a brief description of the issue and photo or video proof. We will send a replacement free of charge or offer a full refund.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 24 hours. Shipping costs are non-refundable, except in cases where the item is defective or sent in error.

Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, the wrong product was sent, or the item is defective. We recommend using a trackable shipping service for all returns.

Exchanges
We only replace items that are defective or damaged. If you need an exchange, contact us and we will assist you.

Order Cancellations
Orders can be cancelled within 12 hours of purchase. After this time, we cannot guarantee cancellation as the order may already be processed.

Privacy Policy

Fitely operates this store and website to provide you with a curated shopping experience (the "Services"). Fitely is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information.

Information We Collect

  • Contact details: name, address, phone number, email.

  • Financial information: credit/debit card and transaction details.

  • Account information: username, password, preferences.

  • Transaction information: items viewed, purchased, returned, or canceled.

  • Communications: messages to customer support.

  • Device and usage information: IP address, browser, interactions with the Services.

Sources
We may collect information directly from you, automatically through the Services, from service providers, or from partners.

How We Use Your Information

  • Provide, tailor, and improve our Services.

  • Marketing and advertising.

  • Security and fraud prevention.

  • Communicate with you.

  • Comply with legal requirements.

How We Share Information
We may disclose information to Shopify, vendors, marketing partners, affiliates, or as required by law. We may also transfer data internationally using recognized safeguards.

Your Rights
Depending on your location, you may request access, deletion, correction, portability, or opt-out of certain processing of your personal information.

Children
We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention
While we take security seriously, no system is perfect. Retention depends on the need to maintain your account, comply with legal obligations, and provide services.

Changes to Policy
We may update this Privacy Policy to reflect changes in practices or legal requirements.

Terms of Service

By visiting our website or purchasing from us, you agree to the following terms:

General Information

  • You are at least 18 years old or have parental permission.

  • You will not use the site for illegal purposes or attempt to disrupt it.

Products and Orders

  • We strive for accuracy in product descriptions, but colors and details may vary.

  • Prices and availability may change without notice.

  • By placing an order, you confirm your information is accurate and you are not placing fraudulent orders.

Payment

  • We accept the payment methods displayed at checkout.

  • Prices include or exclude taxes according to local regulations.

Shipping

  • Shipping times vary by location:

    • Europe: 5–12 business days

    • UK: 5–10 business days

    • USA: 5–10 business days

    • Rest of the world: 5–15 business days

  • Shipping costs are calculated at checkout. Free shipping may be offered during promotions.

  • Customers are responsible for providing correct addresses.

Lost or Damaged Packages

  • Contact us via chat with your order number and photos if the package is lost or damaged.

  • We are not responsible for lost or stolen packages after delivery confirmation.

  • International shipments may be subject to customs, duties, or taxes.

Limitation of Liability
Fitely is not liable for indirect or incidental damages, losses from misuse, or delays caused by third parties. Products should be used according to instructions.

Third-Party Services
Third-party services and links (payment processors, shipping carriers, apps) have their own terms and policies.

Prohibited Uses

  • Fraud, malware distribution, harvesting data, illegal content.

  • Violations may result in termination of service.

Changes
We may update these Terms of Service at any time. Continued use constitutes acceptance of changes.

Contact Information

For support, questions, or issues regarding your order, please contact us:

Company Information

Legal Notice
All content is property of Fitely unless otherwise stated. External links are not our responsibility. Users should evaluate and use products safely.